Vulnerability Disclosure Program
Introduction
Collabware is committed to ensuring the security of all our customers data by protecting their information stored within our systems. This program is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.
This policy describes what systems and types of research are covered under this program, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.
We encourage you to contact us to report potential vulnerabilities in our systems.
Authorization
If you make a good faith effort to comply with this program during your security research, we will consider your research to be authorized we will work with you to understand and resolve the issue quickly, and Collabware will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorization known.
Guidelines
Under this program, "research" means activities in which you:
Notify us as soon as possible after you discover a real or potential security issue.
Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
Only use exploits to the extent necessary to confirm a vulnerability's presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
Provide us a reasonable amount of time to resolve the issue before you disclose it publicly.
Do not submit a high volume of low-quality reports.
Once you've established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.
Test Methods
The following test methods are not authorized:
Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data
Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing
Scope
This policy applies to the following systems and services:
*.collabware.com
*.collabspace.com
Any service not expressly listed above, such as any connected services, are excluded from scope and are not authorized for testing. Additionally, vulnerabilities found in systems from our vendors fall outside of this program’s scope and should be reported directly to the vendor according to their disclosure program (if any). If you aren’t sure whether a system is in scope or not, contact us at security@collabware.com before starting your research.
Though we develop and maintain other internet-accessible systems or services, we ask that active research and testing only be conducted on the systems and services covered by the scope of this document. If there is a particular system not in scope that you think merits testing, please contact us to discuss it first. We will increase the scope of this program over time.
Reporting a Vulnerability
We accept vulnerability reports via email at security@collabware.com. Reports may be submitted anonymously. If you share contact information, we will acknowledge receipt of your report within 3 business days.
We do not support PGP-encrypted emails.
What we would like to see from you
In order to help us triage and prioritize submissions, we recommend that your reports:
Describe the location the vulnerability was discovered and the potential impact of exploitation.
Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).
Are communicated to us in English, if possible
What you can expect from us
When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible.
Within 3 business days, we will acknowledge that your report has been received.
To the best of our ability, we will confirm the existence of the vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, including on issues or challenges that may delay resolution.
We will maintain an open dialogue to discuss issues
Disclosure
Collabware is committed to timely correction of vulnerabilities. However, we recognize that public disclosure of a vulnerability in absence of a readily available corrective action likely increases versus decreases risk. Accordingly, we require that you refrain from sharing information about discovered vulnerabilities for 90 calendar days after you have received our acknowledgement of receipt of your report. If you believe others should be informed of the vulnerability prior to our implementation of corrective actions, we require that you coordinate in advance with us.
We may share vulnerability reports with the Cybersecurity and Infrastructure Security Agency (CISA), as well as any affected customers. We will not share names or contact data of security researchers unless given explicit permission.
Questions
Questions regarding this policy may be sent to security@collabware.com