We are looking for a Records Management Analyst to join our Services team in either Vancouver, BC or Cambridge, MA.
As our Records Management Analyst, you will work closely with Collabware customers during the implementation of our ECM software solutions. You will be focused on analysis, development and implementation of information and records management. This role requires you have experience with records management / ECM software, and information management / records management expertise.You are an ideal candidate if you have experience developing policies and file plan taxonomies, implementing records management systems, and conducting discovery workshops.
Provide records management expertise to our customers as part of Collabware software implementation project engagements
Provide advice and guidance on retention policy and file plan development and implementation
Conduct discovery workshop sessions, gather business requirements
Business process analysis and design
Prepare and present conceptual solution design proposals
Provide functional configuration services for implementation projects
Conduct Collabware product training sessions
Travel within North America expected up to 1 week per month
Must have information and records management expertise
Must have experience using Records Management / ECM software
Outstanding customer service skills, patience, and a high degree of emotional intelligence
Strong interpersonal, presentation and consulting skills
Impeccable written and verbal communication skills
Expert in implementing information strategies, information architecture development, and application of retention and disposition
Superstar facilitator of requirements sessions
Positive attitude and ability to excel under pressure
Experience and Qualifications
Degree in Archival Studies or Information Science, or equivalent experience
Minimum 5 years experience as a Records Manager or Business Analyst/Consultant specializing in information management and/or records management projects
Experience configuring ECM or records management software
Collaborative Team Environment
Working with Collabware: Beyond providing Intelligent ECM solutions and services to free organizations from information chaos, our focus extends to the dream team behind it all. At Collabware, we prioritize a culture of authenticity, transparency, and collaboration. We are a group that recognizes we all have a lot to bring to the table, so aligning with our core values, we strive to make sure everyone feels valued and well equipped with the tools they need. Whether it's our quarterly Innovation Days, company outing to the billiards, or one of the many occasions we order a cake, we're all about maintaining a work environment where we can problem solve together, support each other, and have a lot of fun while we're at it.