Business Analyst - Information and Records Management

Collabware Consultant

We are looking for a Business Analyst who has expertise in Information and Records Management. You are an ideal candidate if you have experience planning and conducting discovery workshops, developing retention policies and file plan taxonomies, implementing records management programs and systems, and conducting records management training sessions. You must love working with customers; enjoy solving problems; and have a proven track record working with large organizations to solve their electronic and physical records management needs.

The successful candidate will work remotely, ideally located near Cambridge, MA or Vancouver, BC.

 About Collabware: Beyond providing Intelligent ECM solutions and services to free organizations from information chaos, our focus extends to the dream team behind it all. At Collabware, we prioritize a culture of authenticity, transparency, and collaboration. We are a group that recognizes we all have a lot to bring to the table, so aligning with our core values, we strive to make sure everyone feels valued and well equipped with the tools they need.

Whether it's our quarterly Innovation Days, company outing to the billiards, or one of the many occasions we order a cake, we're all about maintaining a work environment where we can problem solve together, support each other, and have a lot of fun while we're at it.


  • Provide records management expertise and consulting to customers as part of Collabware software implementation project engagements

  • Provide advice and guidance to customers on retention policy and file plan development and implementation

  • Conducting discovery sessions with customers

  • Requirements gathering and analysis; business process analysis and design

  • Prepare and present conceptual solution design proposals

  • Conduct Collabware product training sessions

  • Learn Collabware product functionality and capabilities and provide functional configuration services for implementation projects

  • Prepare clear and concise documentation

  • Stay informed of advances in content/information management technologies and methods

  • Travel within North America expected up to 1 week per month

Key Skills

  • Facilitation, creative requirements gathering and documenting complex ideas

  • Information and Records Management expertise, preferably within the Microsoft SharePoint and 0365 ecosystem

  • Strong customer facing, presentation and written skills in English

  • Strong collaboration skills

  • Able to juggle multiple priorities under pressure and can handle multiple tasks with minimal supervision

Experience and Qualifications

  • Degree in Computer Science, Information Management, Library Studies or equivalent experience

  • Minimum 5 years experience as a Business Analyst or Consultant working on projects related to information management or records management

  • Experience in Information Architecture (IA) development; and application of retention and disposition to that IA

  • Must have hands on experience creating the functional configuration in ECM and/or records management software

Collabware Offers

  • Collaborative Team Environment

  • Unlimited Vacation

  • Flexible Hours

  • Stock Options

  • Growth Opportunities

  • Social Events

  • Volunteer Opportunities