Business Analyst - Enterprise Content Management

Collabware Consultant

We are looking for an experienced ECM Business Analyst to join our services team. As a Collabware Business Analysts, you enjoy solving problems, working with customers, and have a proven track record with enterprise content management and likely records management for large organizations.  You’re a great match if you have experience planning and conducting discovery workshops (both on-site and remote), preparing outcome and recommendations reports, and configuring functional components of ECM software.  You will demonstrate a passion for customer success, understanding both the business and technical aspects of the requirements and work directly with customers to successfully deploy their Collabware solutions.

The successful candidate will work remotely, ideally located near Cambridge, MA or Vancouver, BC.

 About Collabware: Beyond providing Intelligent ECM solutions and services to free organizations from information chaos, our focus extends to the dream team behind it all. At Collabware, we prioritize a culture of authenticity, transparency, and collaboration. We are a group that recognizes we all have a lot to bring to the table, so aligning with our core values, we strive to make sure everyone feels valued and well equipped with the tools they need.

Whether it's our quarterly Innovation Days, company outing to the billiards, or one of the many occasions we order a cake, we're all about maintaining a work environment where we can problem solve together, support each other, and have a lot of fun while we're at it.


  • Provide Enterprise Content Management expertise and consulting to customers as part of Collabware software implementation project engagements

  • Conduct requirements discovery exercises with customers

  • Prepare and present conceptual solution design proposals

  • Design and develop information architecture and governance processes

  • Learn Collabware product functionality and capabilities and provide functional configuration services for implementation projects

  • Conduct Collabware product training sessions

  • Prepare clear and concise documentation

  • Stay informed of advances in content/information management technologies and methods

  • Travel within North America expected up to 1 week per month

Key Skills

  • Facilitation, creative requirements gathering and documenting complex ideas

  • Content management experience, preferably within Microsoft SharePoint and O365 ecosystems

  • Expertise in Information Architecture design, developing content organization with content types and metadata

  • Strong customer facing, presentation and written skills

  • Strong collaboration skills

  • Used to juggling multiple projects and multiple priorities

Experience and Qualifications

  • Degree in Computer Science, Information Management, Library Studies or equivalent experience

  • Minimum 5 years experience as a Business Analyst or Consultant working on projects related to information management or records management

  • Experience in Information Architecture (IA) development; and application of retention and disposition to that IA

  • Experience with content and data migration architecture and design

  • Must have hands on experience creating the functional configuration in ECM and/or records management software

Collabware Offers

  • Collaborative Team Environment

  • Unlimited Vacation

  • Flexible Hours

  • Stock Options

  • Growth Opportunities

  • Social Events

  • Volunteer Opportunities