Senior ECM Business Analyst

Collabware Consultant

We are looking for a Senior ECM Business Analyst to join our team! The ideal candidate has extensive experience planning and conducting discovery workshops (onsite and remote); preparing outcome and recommendations reports; and configuring functional components of ECM software. You must have a proven track record in enterprise content management and/or records management for large organizations. You work closely with Collabware customers to ensure the successful deployment of Collabware solutions – so a passion for customer success is a must!

The successful candidate will work remotely, ideally located near Cambridge, MA or Vancouver, BC.

 About Collabware: Beyond providing Intelligent ECM solutions and services to free organizations from information chaos, our focus extends to the dream team behind it all. At Collabware, we prioritize a culture of authenticity, transparency, and collaboration. We are a group that recognizes we all have a lot to bring to the table, so aligning with our core values, we strive to make sure everyone feels valued and well equipped with the tools they need.

Whether it's our quarterly Innovation Days, company outing to the billiards, or one of the many occasions we order a cake, we're all about maintaining a work environment that we can problem solve together, support each other, and have a lot of fun while we're at it.


  • Provide ECM expertise and consulting to Collabware customers during implementation projects

  • Conduct requirements discovery; prepare and present conceptual solution design proposals

  • Design and develop information architecture and governance processes

  • Learn Collabware product functionality and capabilities; and provide functional configuration services for implementation projects

  • Facilitate Collabware customer training

  • Prepare clear and concise documentation

  • Stay informed of advances in content/information management technologies and methods, and adapt to rapidly evolving industry space

  • Travel within North America expected up to 1 week per month

Key Skills

  • Comfortable facilitating collaborative workshops with customers to gather requirements

  • Skilled in documenting complex ideas

  • Content management experience, preferably within Microsoft SharePoint and O365 ecosystems

  • Expertise in information architecture design, developing content organization with content types and metadata

  • Exceptional communication and presentation skills

  • Used to juggling multiple projects and multiple priorities

Experience and Qualifications

  • Practical experience as a Business Analyst or Consultant for records management/ECM solutions (requirements gathering and analysis; business process analysis and design; information architecture development; content and data migration architecture and design)

  • Experience configuring ECM and/or records management software

  • Bachelor’s Degree in Computer Science, Information Management or related software technology field, or equivalent demonstrated work experience

Collabware Offers

  • Growth Opportunities

  • Social Events

  • Collaborative Team Environment

  • Unlimited Vacation

  • Volunteer Opportunities

  • Flexible Hours

  • Stock Options